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One of the more common questions we get asked is :
"Why do you use 2.4ghz WiFi and will you be upgrading to a more modern WiFi like 5ghz?"
While this question is common, it is actually a bit of a misnomer just in the question itself.
2.4ghz is often though of as "older" technology but it actually isn't "OLDER" as much as it is just different.
The primary question between 2.4ghz and 5ghz is really a question between speed and distance, not age of technology.
Let's talk about SPEED and help you decide if it actually matters for you.
For the majority of customers when we test it out, we find that most customers' internet usage requirements is far lower than even getting close to maxing out 2.4ghz.
2.4ghz is capable of 450mbs
5ghz is capable of 1,300 Mbps
While the difference in speed is VERY large, the question should actually be "what are your actual speed requirements".
Let's put this into perspective. According to Netflix's website, to stream their ultra 4k content you only require a 15mb internet connection. That means that you could be streaming 30 4k movies at once before you tap out the 2.4ghz connection!
Most customers require distance and signal more than speed, but our internet service providers always want to sell us a faster connection instead of providing better equipment. Saving $15-$30 a month on your Internet bill and putting that into proper equipment is something we recommend a lot more than always getting FASTER internet or WiFi.
The other primary difference between 2.4ghz and 5ghz is distance and how well the signal can penetrate through objects, to help ensure you have no dead spots on your property for WiFi. In today's day and age with portable devices that use WiFi, outdoor devices like WATTS and security companies, having a proper signal and distance to your WiFi is far more important than any other metric with our WiFi equipment.
2.4ghz being a lower frequency allows for better penetration through walls and other objects, as well as a longer distance. This means that you have fewer dead spots on your property and more WiFi coverage in general.
5ghz being designed more for speed, will not penetrate walls nearly as well as 2.4ghz and will also not have the range that 2.4ghz has.
We highly recommend evaluating your requirements in your home, and unless you are uploading and downloading large files constantly, have business requirements, or power users requirements, it is quite rare that anything over 2.4ghz and 100 MB internet is required for any family of 4.
WATTS uses 2.4ghz to help ensure that a solid, strong signal can make it's way from the inside of your home to the exterior of your home.
Unfortunately, to adhere to most building codes and electrical regulations the control box is sometimes installed where a strong WiFi signal is not preset. Because of this, we always recommend a MESH WiFi system that is NOT supplied by your ISP (Internet Service Provider) and has a strong 2.4ghz signal such as the Google Nest WiFi (premium), or the TP-Link - Deco WIFI 6 system (budget).
EXCELLENT Based on 20 reviews Rosanna Farrell2022-02-08Trustindex verifies that the original source of the review is Google. We had our lights installed by Watts last month and we were thrilled with the entire experience. They contacted me very promptly after my initial enquiry and were able to provide me with a very competitive quote right away. They were able to fit us in for the install much sooner than expected. On installation day one member of the two-man crew wasn't available. That poor guy worked solo all day in the freezing cold and busted his butt to try to complete the job. Unfortunately it just wasn't possible to complete alone in one day, but he came back the next day to finish it off. The final product looks absolutely amazing. The lights are centered perfectly, no wires visible. They had to work around some finicky details of our roof-line and it looks impeccable! As other reviews have said there's some room for improvement in the app, but for our purposes it's totally fine. I'll be interested to see what's available in the next update though. Thanks so much for the great experience and product! Ryan LeMaire2022-01-28Trustindex verifies that the original source of the review is Google. Really happy with them. The service was top notch. I would highly recommend them. Tyler Johnson2022-01-26Trustindex verifies that the original source of the review is Google. Awesome lights! Fantastic customer service. Loving the look of the lights, couldn’t be happier with the installation. Sarah Shular2022-01-25Trustindex verifies that the original source of the review is Google. We had a great experience with Watts lights. They were able to install and show us how to use the system before Christmas. The Tech's were very knowledgeable and helpful explaining. Our house looks great, can't wait to use it for different occasions. Dealing with Jamie was great and he was very helpful with the processes. Rick Royer2021-12-12Trustindex verifies that the original source of the review is Google. Injured my shoulder at work so am unable to climb ladders to put up lighting again for Christmas, besides hating that chore anyway Lol. So we decided to go with permanent Christmas/decorative lighting on our house. I got a few quotes and what sold me on Watts was Duncan, their sales rep and the pricing was way cheaper for the same product. Duncan was very friendly, helpful, open and honest about their product and installs. I have a background in electronics so had some tough questions for him and he sailed through them making me very at ease with their product. As I mentioned, the price was excellent compared to others and I even got a couple neighbors to purchase as well as a friends home owners assoc to look at buying as a group. I had to fly back to work and asked the scheduling lady to give me an earlier date if possible. She bent over backward to ask another customer to swap dates and she got me in a day earlier. The installer, Mark, did an amazing job in truly awful weather conditions. He stayed to educate my wife and I on the app and when I had questions, got answers and fixed any issues as soon as he could. There was a couple more issues that popped up after the install, but Mark stayed the course and came back and resolved everything to our satisfaction. My wife sent me pics of the finished product and Wow, what an amazing addition to our home. All my family and coworkers are very impressed. Some have even asked for their contact info to enquire for their homes. Lastly, I was reassured by both Mark and Duncan that the company is already looking to upgrade the systems and app, so I look forward to the added features. All in all, our experience with Watts has been fantastic and I would highly recommend them to any of my friends and family. Thank you guys one and all and Merry Christmas! Cheers! The Royers. jeremy hopfner2021-10-21Trustindex verifies that the original source of the review is Google. Product is great - Really happy with it. They are working on and improving the app so excited for that. Overall, I am rating the 5star on the product iteself, really well, happy. Thank you Glen Cadoret2021-09-15Trustindex verifies that the original source of the review is Google. The lights look great and are quite customizable, but the supplied app still needs improvement. Often, when quickly changing between user-generated scenes, the system will get confused or the Android app will crash and I have to turn off everything and restart the app. IMHO, the LED controller firmware and the app still need more fine tuning. EDIT: Added a star and updated my review based on positive response (and email) from the company. They say there is an update to the app coming (no set date for it) - I will update my review when it gets released. Evan Kempin2021-07-29Trustindex verifies that the original source of the review is Google. First off, the lights look and work awesome. Second, their whole process is great. Third, the lights look and work awesome. From start to finish, everything went great. Had a small programming hiccup after install and they showed up the next day to correct it. Couldn't be happier. Highly highly recommend Vanessa Sanchez2021-07-23Trustindex verifies that the original source of the review is Google. Our kids are mesmerized and love playing around with various colours! We have had many compliments from neighbors and guests and we love keeping them on every day! Thanks guys!