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Watts FAQ

We have compiled some of our most common questions to help give you as much information as possible about Watts and our Products.

While you can only pair your controller to 1 account at time, you CAN share your account with more than 1 account at a time. The most common reason for people wanting their Watts 2.0 system on more than 2 accounts, is for a husband and wife to share control. This is very easy to accomplish. The first step, is to pick which account you want to be the “owner”. The owner account will have the rights to the controller,... Read more about this FAQ here.

Unfortunately, no. Any modifications made to the Watts system without an authorized technician will void all warranties. We can not be responsible for modifications made to a Watts system unless performed by a Watts technician. This includes any physical changes or software changes.

Our lights are low power, customizable, easy to use, reliable, and safe all year round! Our lights are specifically designed to be subtle, and nearly invisible during the day, and used to accent the home in the evening without being over-done. Our lights have been specially designed with extensive research to output the perfect lumens so that it gives your home a customized and luxurious look. Our lights still brighten up the yard for security or during Christmas and holidays,... Read more about this FAQ here.

Our lights are rated for 50,000 hours depending on the average brightness.

You sure can! There are always some limitations including power, and how many lights your house currently has on it but we can always add more lights.

Please Contact Us and we can provide some of our locations where customers have been kind enough to allow us to use their homes for this purpose. We can send you a couple of addresses to view, and we can also provide some photos if that is easier.

We have several new products currently in the work that will integrate with our watts lighting system and app. Some of these products include various types of landscape lights.

Absolutely! We offer commercial applications and currently have several commercial clients. Due to most municipal building codes, our system for commercial does have a different requirement than for residential. Our systems (both for home and commercial) meet all local bylaws and building regulations. We have also designed specific systems that are purpose-built for different applications. This means that if our base product does not work for your commercial application we can sit down and work with you on a custom... Read more about this FAQ here.

Yes and No. It does depend on the builder but we have a relationship with several builders in Alberta. Contact us to see if we can help you with your build. If we don’t currently work with your builder, we can get in touch with them on your behalf to make these arrangements. Our installers are certified and can provide the paperwork to your builder. In most cases, this has not been an issue at all.

Currently, for home applications, we have not released our home interior products but they are coming soon. For commercial applications, we have done several interior installations and can work out a custom solution for you.

No Way! Whilst Watts started in Calgary due to the high demand and interest in Watts Lighting, we have developed teams in several provinces and many cities, and we continue to grow.  Check out all our areas in our interactive map. If you want Watts to come to your area, please reach out to us. 

Our controller was designed to blend in with existing conduit and service boxes on the outside of your home. We always do our best to install these boxes in as discreet areas as possible.

Our lights are .72w per light. This is at full colour and maximum brightness.

We accept Mastercard, Visa, E-Transfer, Cash, and we even allow for financing! Contact us to find out more information.

Yes! Always. Reach out to us and find out more information if you are interested.

Yes! Absolutely. We definitely need more good people. Send your resume, or simply an introduction email to us, and we will reach out if we feel you will be a good fit. Contact us here.

We absolutely do, yes! We have already run a few successful group buys and we are always interested in hearing from more communities or groups of neighbours! Reach out to us, and we can work together to get as many people on the group buy. The more people, the more you will save. Contact us for more information.

Absolutely! We have done several homes where we have wrapped around the entire roofing structure. There are a few ways to accomplish this so make sure you check with your salesperson on the different options. We can also light up your fence, gazebo, pergola, hot tub area, and more! Contact us for more information. 

The control box, and lights, are permanently mounted and fixed to your home. In most applications, it would require a ladder to even reach the box or the lights. Removing them would not be easy and would require quite a bit of noise and time. Our lights actually provide more security for most properties. Setting the lights to a static colour of your choosing and setting them on a timer allows for security throughout the night and will help deter... Read more about this FAQ here.

Our products are constantly being improved with new features. Our latest Watts 2.0 Application and controller are connected via your home’s WIFI and require a stable 2.4Ghz network in order to function. If you don’t know how to tell if you have a 2.4 Ghz network, simply email info@wattslights.com Our apps to control the lights are available on both Android and IOS

We use swatches from the 3 largest suppliers of soffit and fascia material for homes. We use this to provide a perfect match. In instances where the color has faded over the years, for older homes, and for homes with luxury options like solid wood, we have matching solutions that blend in with your home.

There needs to be some source for power, close to where our control box needs to be placed. It is rare that we need to run a new electrical box, but it has occurred. Usually, this is only on older homes. Our certified electricians can quote and run this electrical for you so that we can take care of everything.

It depends on the size of the home. Most 2-storey homes can be done in 1 day. Bungalows are usually a half-day, and some estate homes/custom homes may require 2 or more days. Our aluminum tracks are custom-made for your home to be a perfect color match. We do this by going out to the same manufacturer that your contractor used when they installed your downspouts, soffit, fascia, etc and we order that same color and product to ensure a... Read more about this FAQ here.

It depends on the home. In some instances, we can simply fit behind or in front of the gutters. In MOST cases, we stop the track on one side of the gutter and then continue it on the other. This creates a seamless look and ensures there is no interference with your gutter system.

Technically, our lights are a high level of water resistance. The lights themselves, when not in the track, have a water resistance rating called IP65. In the track, this rating is significantly improved, although all that is needed is just the IP65 rating. Your tracks and lights can be pressure washed and cleaned without concern.

Currently, no. Unfortunately, the install process is never as easy as people think. When running the lights for 10 feet, it is the easiest thing to install. When doing it across an entire house, transitioning rooflines, and understanding the flow of animations it is a completely different scenario. Unfortunately as well, more and more municipalities are requiring that an electrician is installing this type of product which unfortunately makes a DIY option difficult.

We absolutely do! Contact us for more information. 

The lights will go out when the power goes out. When the power comes back on, the lights will also come back on. The controller can take up to 5 minutes to connect to your WIFI again but then after that, you are good to go.

Our lights are capable of 16 million colors.

On a regular basis our mobile app and controller are updated with new features.

This is a good question! Unfortunately, the answer is quite complicated. Simply put, typically LED lights will attract fewer bugs than a traditional light bulb. However; this varies dramatically depending on the color that you have the LED lights set to. For example, similar to a bug zapper, purples, and blues can attract more bugs than a red or green color.

No, our lights operate on low voltage 12v DC power.

Too many! 🙂 Traditionally we only stock 4-6 colors which are used most commonly. However; we have access to the three primary soffit and fascia manufacturers in Canada and all of their products. We have base simple colors, all the way luxurious wood patterned colors and everything in between.

We have one of the best warranties in the industry.  We give 5 years parts warranty for the lights.  While some systems offer a lifetime warranty on the lights, some charge a larger fee on the service charge for out-of-warranty replacement of the lights. As the lights are the least expensive part of the system, individually, they just put the cost of the lights into the larger service fee that they charge you. We offer fair, and as minimal as... Read more about this FAQ here.

No. This product does not require regular maintenance.

Absolutely! Each light at full brightness and color only uses .72 watts. Most customer homes use less power in a year than a single traditional pot light bulb. If power consumption is a major concern, we suggest keeping our bulbs dimmed. This can reduce power consumption even further.

Yes, as a company we are insured.

Yes! Our Watts Lights control box is CSA and ETL certified, and our lights are UL certified. Our lights meet all building codes and regulations for each municipality we operate in. Before choosing your light supplier you should always check with your local city to ensure the companies are certified and that there is a certification stamp on the product. For commercial applications, we also have special lights that can be installed with stricter certifications when required.

Yes, there sure is and we are always working on ways to improve our app with even better features and easier-to-use interfaces.

Technically, our lights can’t burn out like a traditional light bulb although the lights can fail over time. We have one of the best warranties in the industry to help support this. The lights are technically rated for 50,000 hours while most people experience usage far beyond these numbers.


Based on 20 reviews
Rosanna Farrell
Rosanna Farrell
We had our lights installed by Watts last month and we were thrilled with the entire experience. They contacted me very promptly after my initial enquiry and were able to provide me with a very competitive quote right away. They were able to fit us in for the install much sooner than expected. On installation day one member of the two-man crew wasn't available. That poor guy worked solo all day in the freezing cold and busted his butt to try to complete the job. Unfortunately it just wasn't possible to complete alone in one day, but he came back the next day to finish it off. The final product looks absolutely amazing. The lights are centered perfectly, no wires visible. They had to work around some finicky details of our roof-line and it looks impeccable! As other reviews have said there's some room for improvement in the app, but for our purposes it's totally fine. I'll be interested to see what's available in the next update though. Thanks so much for the great experience and product!
Ryan LeMaire
Ryan LeMaire
Really happy with them. The service was top notch. I would highly recommend them.
Tyler Johnson
Tyler Johnson
Awesome lights! Fantastic customer service. Loving the look of the lights, couldn’t be happier with the installation.
Sarah Shular
Sarah Shular
We had a great experience with Watts lights. They were able to install and show us how to use the system before Christmas. The Tech's were very knowledgeable and helpful explaining. Our house looks great, can't wait to use it for different occasions. Dealing with Jamie was great and he was very helpful with the processes.
Rick Royer
Rick Royer
Injured my shoulder at work so am unable to climb ladders to put up lighting again for Christmas, besides hating that chore anyway Lol. So we decided to go with permanent Christmas/decorative lighting on our house. I got a few quotes and what sold me on Watts was Duncan, their sales rep and the pricing was way cheaper for the same product. Duncan was very friendly, helpful, open and honest about their product and installs. I have a background in electronics so had some tough questions for him and he sailed through them making me very at ease with their product. As I mentioned, the price was excellent compared to others and I even got a couple neighbors to purchase as well as a friends home owners assoc to look at buying as a group. I had to fly back to work and asked the scheduling lady to give me an earlier date if possible. She bent over backward to ask another customer to swap dates and she got me in a day earlier. The installer, Mark, did an amazing job in truly awful weather conditions. He stayed to educate my wife and I on the app and when I had questions, got answers and fixed any issues as soon as he could. There was a couple more issues that popped up after the install, but Mark stayed the course and came back and resolved everything to our satisfaction. My wife sent me pics of the finished product and Wow, what an amazing addition to our home. All my family and coworkers are very impressed. Some have even asked for their contact info to enquire for their homes. Lastly, I was reassured by both Mark and Duncan that the company is already looking to upgrade the systems and app, so I look forward to the added features. All in all, our experience with Watts has been fantastic and I would highly recommend them to any of my friends and family. Thank you guys one and all and Merry Christmas! Cheers! The Royers.
jeremy hopfner
jeremy hopfner
Product is great - Really happy with it. They are working on and improving the app so excited for that. Overall, I am rating the 5star on the product iteself, really well, happy. Thank you
Glen Cadoret
Glen Cadoret
The lights look great and are quite customizable, but the supplied app still needs improvement. Often, when quickly changing between user-generated scenes, the system will get confused or the Android app will crash and I have to turn off everything and restart the app. IMHO, the LED controller firmware and the app still need more fine tuning. EDIT: Added a star and updated my review based on positive response (and email) from the company. They say there is an update to the app coming (no set date for it) - I will update my review when it gets released.
Evan Kempin
Evan Kempin
First off, the lights look and work awesome. Second, their whole process is great. Third, the lights look and work awesome. From start to finish, everything went great. Had a small programming hiccup after install and they showed up the next day to correct it. Couldn't be happier. Highly highly recommend
Vanessa Sanchez
Vanessa Sanchez
Our kids are mesmerized and love playing around with various colours! We have had many compliments from neighbors and guests and we love keeping them on every day! Thanks guys!