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Promise & Protection

Watts Warranty.

Do you own a Watts Lighting System? Looking to get one? Here’s exactly what the Watts manufacturer’s warranty covers, what it doesn’t, and how to use it.

Parts Covered Up to 5-Year Term Fast Pro Support
Watts Guarantee
Description

What’s Included

Watts Manufacturer’s Warranty includes full coverage for parts. For the Watts Permanent Soffit product, this warranty covers defective bulbs, controllers, and power assemblies.

If you experience any issues related to these components, please contact Watts. We will work with you to verify the problem and arrange for a prompt resolution.

Examples of issues covered:

  • Bulbs that are dead, not turning on, or displaying incorrect colors.
  • Power supplies that fail to power on.
  • Controllers that have stopped working.

Our goal is to ensure your system functions perfectly, and we’re here to support you every step of the way.

Process

How To Fix A Warrantable Issue

If you’re experiencing an issue with your system, your first step should be to contact the Certified Contractor that originally installed it. They are best equipped to assess the problem and, if necessary, will coordinate directly with us for additional support. If you’re unsure who your original installer was, please don’t hesitate to reach out to us directly.

  • Product Coverage: The manufacturer’s warranty covers confirmed product failures only. If the issue is determined to be a result of a manufacturing defect, replacement parts may be issued at Watts’ discretion.
  • Service Charges: Any visit from your local contractor will involve a service charge, which is the customer’s responsibility, unless the Certified Contractor who installed your system has a labor warranty that was provided to you.
  • Labor Warranty: Each contractor offers their own labor warranty. If your issue is related to installation or labor, it will be handled directly by the contractor under their own warranty policy.
  • Installation Issues: Installation-related problems are not covered under the manufacturer’s warranty, as certified contractors are independently owned businesses. Their work falls outside the scope of manufacturer responsibility.

We’re here to support you and your contractor to ensure your system is working as it should. If you have any questions about what’s covered or how to proceed, feel free to contact us.

The Fine Print

Warranty Terms

Each Watts product has its own warranty term length. Some products hold a 1-year warranty and some hold up to a 5-year warranty. Coverage begins on the date of your installation. To find the specific warranty term for each individual product, please visit the product pages on this website.

Exclusions

What This Warranty Does Not Cover

Watts Warranty does not cover:

  • Damage from negligence or misuse of the product.
  • Any and all damages to the aluminum track housing.
  • Theft or loss of the product.
  • Damage of a product resulting from unauthorized modification of the product.
  • Damage of a product resulting from unauthorized maintenance on the product.
  • Service appointments relating to Wi-Fi issues from a customer’s house. e.g. new router or a bad network.
  • Damage caused by a natural disaster or acts of God. e.g. rain, hail, hurricanes, tornados, lightning, fires.
  • Damage caused by rodents or other animals, or by digging and damaging underground lines.
  • Accidental physical damage to ground spikes or mounts.
  • Accidental damages such as spikes in electricity.
  • Upgrades to newer versions of the system in the future.
Help

If You Have A Problem

If you have any problems with your system, please contact us at info@wattslights.com. We will then instruct you on the next steps and get you in contact with your local dealer.

Still Have Questions?

We’re an email away.

Reach out anytime at info@wattslights.com or browse the FAQ for the quick answers.

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Watts Lights
3500 114 Avenue Southeast, Calgary, AB T2Z 3V6
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